I own in a large resort with almost 2000 privately owned condos, 80% of which get rented out as weekly vacation rentals. Bookings have been down the last few years and many of my fellow owners have been complaining that their units are not fully renting. My unit is has consistently been fully booked. I’m sure the 3 C’s have something to do with it but among the 2000 units I’m sure there are some cheaper and some nicer and some that are both. I’m convinced the quick courteous response closes many deals, I guess they assume I’ll be just as responsive to any and all their questions before, during and after they stay (and they are right!). So how do I do it? Being able to monitor my inquiries on my phone, justifies the expense of a fancy phone with a data plan. From Verizon the data plan costs me almost $50/month. But a single peak or a few off peak rentals will pay for that! I also list my Cell phone as the primary number for inquiries.

So in addition to “Cost, Comfort, & Convenience” answer their inquiries and questions quickly and I bet you will see your “Conversion” of inquiries to bookings improve.